Sales Terms and Conditions

DO YOU OFFER REFUNDS OR EXCHANGES?

Due to the handcrafted nature of our products, we do not offer any returns, refunds or exchanges due to change of mind or delays caused by the postal service. Our hair extensions are created with 100% Remy Human Hair and due to this, each set will vary minimally in length. Hair colours may also appear slightly different as pictured, due to discrepancies in lighting.

To enjoy your hair extensions for as long as possible, please be sure to follow our care instructions as provided with every order. We do not take responsibility for hair extensions which have not received proper care.

 

I HAVE AN ISSUE WITH MY PRODUCT. WHAT CAN I DO?

If for any reason you feel your hair extensions are defective, please email us or call 0434045935 within 24 hours of receiving it and our team will gladly assist you. All approved refunds for damaged or defective packages will be issued on the original method of payment.

 

WHAT IF I HAVE ORDERED TO THE WRONG ADDRESS?

As a customer, you are responsible for providing the correct email and shipping address at the time of purchase. If you would like to updated your shipping details, please contact us within 24 hours of placing your order.

We do our best to minimise processing and shipping times, meaning there is a very limited amount of time available to change your order details. We cannot guarantee that your order will not already have been designed and dispatched.

 

WHAT IF I DON'T GET MY ORDER ON TIME?

Once your parcel is with Australia Post, it's arrival time is out of our control. We are unable to control any delays or predict the exact date or time of arrival. 


CANCELLATIONS

Cancellations must be made in under 24 hours from the time of purchase. To cancel your order, email us. If you have already received an email confirmation that your order has been dispatched in that time, then you will not be eligible to cancel your order.

  • Deep Pore Cleansing $110

    60 minute thorough cleaning treatment aimed at purifying the skin and addressing acne or clogged pores. It typically involves cleansing, exfoliation, and extractions to remove impurities and dead skin cells. The treatment often includes a soothing mask and a facial massage to enhance circulation and relaxation. The result is a clearer, smoother complexion with reduced breakouts and refreshed skin.

    Book Now 

  • HydraFacial $160

    A HydraFacial is a multi-step facial treatment that cleanses, exfoliates, and hydrates the skin. It combines gentle exfoliation with the infusion of serums tailored to address various skin concerns, such as dryness, fine lines, and uneven tone. The result is a refreshed, glowing complexion with improved texture and hydration.

    Book Now 

  • Skin Needling $220

    Stimulates collagen and elastin production, improving skin texture, reducing fine lines, acne scarring and enhancing overall firmness. The treatment promotes natural healing, resulting in smoother, more youthful-looking skin with minimal downtime.

    Book Now 

  • Anti-Ageing Facial $120

    60 minute targeted skincare treatment designed to reduce wrinkles, improve skin texture, and restore a youthful glow. The result is smoother, more radiant skin with diminished signs of aging.

    Book Now 

  • Acne Cleansing Facial $130

    A targeted treatment designed to clear and refresh acne-prone skin. The facial includes deep cleansing to remove impurities and unclog pores, while the peel exfoliates the skin, helping to reduce acne and improve texture. Together, they promote a clearer, smoother complexion and help manage breakouts.

    Book Now 

  • Microdermabrasion Facial $65

    Non-invasive skin resurfacing treatment that exfoliates the outer layer of the skin using a diamond-tipped wand. It helps to remove dead skin cells and improve skin texture. The procedure promotes new cell growth, resulting in a smoother, more radiant complexion with no downtime.

    Book Now